Dispute Resolution System (DRS)
Consumer complaints, DRS classification & eCourt escalation — 156 total  |  18 high priority
Total Open
156
Resolved FY26
892
72% rate
High Priority
18
Escalated to eCourt
64
Avg Resolution Time
14 days
All
⚡ Electricity
■ Gas
● Petroleum
New
13
CMP-2026-156
High Electricity Bill — Abnormal reading this month
BPDB
High 1 day ago
CMP-2026-155
Meter Reading Dispute — Billing vs. actual reading
BPDB
Medium 2 days ago
CMP-2026-154
LPG Price Above Ceiling — Retail outlet overcharging
Petrobangla
High 2 days ago
CMP-2026-153
Gas Supply Disruption — No supply for 3 days
Titas Gas T&D Co. Ltd.
Medium 3 days ago
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Assigned
47
CMP-2026-148
High Electricity Bill — Business connection surcharge
BPDB
High Assigned: Md. Shahidul
CMP-2026-144
Connection Issue — New connection delayed 6 weeks
PGCB (Power Grid Co. of Bangladesh)
Medium Assigned: Nasrin
CMP-2026-139
Price Dispute — LPG 3kg subsidy not applied
DPDC (Dhaka Power Distribution Co.)
High Assigned: Md. Kamal
CMP-2026-137
Billing Error — Double billing for Oct & Nov
Titas Gas T&D Co. Ltd.
Low Assigned: Md. Shahidul
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In Progress
31
CMP-2026-122
Safety Concern — Gas leak near industrial complex
Summit Power International
High 12 days open
CMP-2026-118
Major Outage — 18-hour blackout residential area
BPDB
High 15 days open
CMP-2026-109
Quality Issue — Voltage fluctuation damaging equipment
PGCB (Power Grid Co. of Bangladesh)
Medium 20 days open
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Resolved
65
CMP-2026-098
Billing Error — Resolved after meter re-inspection
BPDB
Resolved Apr 18, 2026
CMP-2026-091
Connection Issue — New connection completed in 2 weeks
BPDB
Resolved Apr 15, 2026
CMP-2026-084
Safety Concern — Resolved with site inspection
Jalalabad Gas T&D System Ltd.
Resolved Apr 10, 2026
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